TERMS OF USE

Welcome to Panha — a digital platform owned and operated by Panha Connect Private Limited (“Company”, “we”, “us”, “our”). We are dedicated to providing a safe, confidential, and empathetic online environment that promotes emotional well-being through accessible support and meaningful peer connection.

These Terms of Use (“Terms”) govern your access to and use of our website, mobile application, and related services (the “Platform”). By using our Platform or clicking “I ACCEPT,” you agree to be bound by these Terms and our Privacy Policy.

ABOUT PANHA

The Panha website (www.panhacare.com) serves as an informational and interactive platform that allows users to explore our services, learn about our mission, and, where applicable, book peer-support sessions through trained psychology students (“Buddys”). These Terms govern your use of all pages, features, and materials hosted under the Panha domain. Accessing or browsing the website constitutes your acceptance of these Terms. Panha Connect Private Limited reserves the unrestricted right to modify, amend, suspend, or terminate any part of this website or these Terms at any time, with or without prior notice. Continued use of the site after modifications implies acceptance of the updated Terms. The website is intended for personal, lawful, and non-commercial use only. Any form of automated access, misuse, or attempt to interfere with the normal functioning of the website shall be considered a violation of these Terms.

ELIGIBILITY

Access to the Panha website is restricted to individuals who are 18 years of age or older and legally competent to enter into binding contracts under applicable Indian law. Users under the age of 18 may access publicly available resources (such as blogs or articles) under parental or guardian supervision but are not permitted to register, communicate with Buddys, or book any paid sessions. The website is primarily intended for users located in India. If you access the site from another jurisdiction, you are responsible for compliance with local laws and regulations, if applicable.

NATURE OF SERVICES

3.1 The Panha website provides access to information, resources, and connections to trained psychology students (“Buddys”) who offer empathetic listening and emotional support sessions.

3.2 The website and its content are strictly for informational and educational purposes. Neither the website nor its representatives provide any form of clinical diagnosis, psychological therapy, or medical treatment.

3.3 Users are expressly advised that Buddys are not licensed mental health professionals. They are psychology students trained in empathetic listening and peer support methodologies.

3.4 The content published on the website — including blog posts, FAQs, and guidance materials — is general in nature and should not be construed as specific advice. Panha does not guarantee the accuracy, completeness, or applicability of any such content.

3.5 If you are experiencing thoughts of self-harm, severe distress, or psychological crisis, you are encouraged to immediately contact professional or emergency services, including national helplines such as AASRA (+91 9820466726) or Snehi (+91 9582208181).

USER ACCOUNT

Some features of the website may require registration or account creation. When creating an account, you must provide accurate, complete, and up-to-date information.

You agree not to impersonate another individual, use a false identity, or misrepresent your affiliation with any entity while accessing or interacting with Panha.

You are solely responsible for maintaining the confidentiality of your account credentials (such as username and password) and for all activities that occur under your account.

Panha shall not be liable for any loss, damage, or unauthorized access resulting from your failure to maintain confidentiality.

The Company reserves the right to refuse registration, disable, or terminate any account that violates these Terms or is deemed harmful to the integrity or safety of the platform.

USER CONDUCT

By using the Panha website, you agree to comply with all applicable laws, ethical guidelines, and the following standards of conduct:

You shall not upload, post, or transmit any content that is obscene, defamatory, offensive, or otherwise inappropriate.
You shall not request, share, or solicit personal contact details from Buddys or other users outside the platform.
You shall not use the website for unlawful, commercial, or harmful activities, including spamming or distributing malicious software.
You shall not attempt to hack, reverse-engineer, disrupt, or damage any part of the website or its infrastructure.

Panha maintains the discretion to restrict, monitor, or remove user access that breaches these conduct standards without prior notice.

THIRD-PARTY LINKS

The Panha website may include hyperlinks or references to external websites, social media accounts, or third-party resources that are provided for informational convenience.

Panha does not own, operate, or control these third-party sites and is not responsible for their accuracy, policies, or content. Accessing third-party sites is at your own discretion and risk.

Inclusion of external links does not constitute endorsement, recommendation, or partnership by Panha. Users are encouraged to review the respective terms and privacy practices of any linked website before interacting with it.

DATA AND PRIVACY

Panha values your privacy and processes all personal data in accordance with our Privacy Policy, which is accessible via the website’s footer.

Information collected through the website — such as contact details, cookies, analytics data, and booking information — is used solely to improve user experience, facilitate service delivery, and maintain platform security.

Panha adheres to the principles of the Digital Personal Data Protection Act (DPDP) 2023 and does not sell, rent, or share your information with third parties for marketing purposes.

While reasonable security measures are in place, Panha cannot guarantee absolute protection against data breaches or unauthorized access. By using the site, you acknowledge these inherent internet risks.

PAYMENT TERMS

Where applicable, the website may facilitate paid sessions following a complimentary trial period (the first 10 minutes free offer).

Payment transactions are securely processed through verified payment gateways integrated on the website.

Once a session begins, fees are non-refundable, except in cases of technical failure or cancellation initiated by Panha.

Panha reserves the right to modify pricing, introduce promotional offers, or adjust session durations without prior notice.

TERMINATION OR SUSPENSION

Panha reserves the absolute right to suspend, restrict, or terminate access to the website or any account, without prior notice, if it believes a user has violated these Terms or engaged in activities harmful to the platform’s reputation or other users. Termination does not limit Panha’s right to pursue legal remedies for any misuse, fraudulent activity, or breach of contract.

CONTACT INFORMATION

For any concerns, clarifications, or support related to these Terms, you may contact us at:

PANHACARE EMOTIONAL PRIVATE LIMITED

Email: info@panhacare.com
Website: Panhacare.com