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Panha

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Privacy Policy

This website is owned and operated by Panha (referred to as “Company”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

We may collect and store various categories of information from users, directly or indirectly, for the legitimate purpose of providing our services. This includes but is not limited to:

  • Personal Identification Information: Such as your full name, gender, date of birth, and other identifiers voluntarily provided during registration or while scheduling a session.
  • Contact Information: Such as email address, contact number, and communication preferences to facilitate smooth interaction and updates.
  • Usage and Technical Information: Including IP addresses, device identifiers, browser type, system configuration, and activity logs to enhance the Platform’s performance.
  • Session Data: Non-identifiable information collected during interactions with our “Buddys” (trained psychology students) solely for the purpose of ensuring service quality, subject to strict confidentiality.
  • Transactional and Payment Information: If applicable, details related to completed or pending transactions through our secure payment gateways.

We do not intentionally collect or process any sensitive personal information beyond what is reasonably necessary to provide our services.

2. PURPOSE AND USE OF INFORMATION

Your information may be used for multiple operational, analytical, and compliance-related purposes, including but not limited to:

  • Delivering, maintaining, and improving our emotional well-being services.
  • Authenticating user identity and managing account functionality.
  • Facilitating appointment bookings, communication, and session scheduling.
  • Ensuring compliance with legal and regulatory obligations.
  • Customizing user experience, optimizing content, and preventing misuse of the Platform.
  • Conducting research, analysis, and anonymized data aggregation to improve service quality.
  • Providing limited marketing or informational communications, subject to your consent.

All collected data is processed in a lawful, fair, and transparent manner consistent with applicable data protection frameworks.

3. CONSENT AND WITHDRAWAL

By accessing the Platform and submitting information, you acknowledge that you have read, understood, and consented to the processing of your personal data as described herein.

4. DATA STORAGE, SECURITY & RETENTION

We employ industry-standard security mechanisms, encryption protocols, and administrative controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Your data may be stored on servers located within or outside India, subject to applicable data protection laws.

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law. Upon expiration of such period, data may be securely deleted or anonymized.

5. CONFIDENTIALITY AND ANONYMITY

Your confidentiality is paramount to us. We maintain strict privacy safeguards to ensure that no personally identifiable information shared during sessions is disclosed, transmitted, or recorded. Buddys are contractually obligated to adhere to strict ethical, empathy-based, and confidentiality standards.

You are not required to reveal your full identity to access our services — anonymity is respected and encouraged within the boundaries of safe communication.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to analyze user behavior, remember preferences, and enhance your browsing experience.
You can disable cookies through your browser settings; however, certain features of the Platform may not function optimally thereafter.

You are not required to reveal your full identity to access our services — anonymity is respected and encouraged within the boundaries of safe communication.

7. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data. However, we may disclose limited information under the following circumstances:

  • To trusted third-party vendors or service providers assisting in platform operations (e.g., hosting, payment processing).
  • To comply with legal obligations, court orders, or regulatory authorities.
  • To protect the rights, property, or safety of Panha, its users, or the public.

All disclosures are made under binding confidentiality agreements ensuring continued data protection.

8. THIRD-PARTY LINKS

Our Platform may contain links to third-party websites, applications, or resources. Such links are provided solely for your convenience.
We neither control nor endorse the privacy practices of these external entities and are not responsible for any loss or damage resulting from your interaction with them. We strongly advise reviewing the privacy policies of any external sites you visit.

9. NO THERAPEUTIC OR MEDICAL LIABILITY

Panha provides emotional support, not clinical therapy. Any guidance or suggestions provided through the Platform are general in nature and should not substitute professional mental health treatment or diagnosis. We encourage users in distress or crisis situations to reach out to certified mental health professionals or national helplines (such as AASRA or Snehi).

10. DATA SUBJECT RIGHTS

You have the right to access, modify, correct, or delete your personal data stored with us, subject to reasonable verification.

11. LIMITATION OF LIABILITY

While every effort is made to secure your data, Panha shall not be held liable for unauthorized access, cyber incidents, or data breaches beyond its reasonable control.
By using the Platform, you acknowledge that the transmission of information via the Internet is never entirely secure and accept such inherent risks.

12. UPDATES TO THIS POLICY

We may revise, amend, or update this Privacy Policy periodically to reflect operational or legal changes. All such revisions will be posted on this page with an updated “Last Modified” date. Continued use of the Platform after any such update constitutes acceptance of the revised terms.

Last updated: November 2025